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Amongst most developed economies, the proportion of cash transactions are seeing a significant and persistent decline. As alternative payment methods cannibalise the cash presence amongst low-value transactions and the popularity of mobile banking soars, banks have been left with an underutilised, outdated and expensive retail branch network.
Subsequently, many financial institutions have taken a radical approach to rationalise or transform their retail network. In this whitepaper, CMS Analytics outlines the pitfalls of branch transformation and how they can be avoided with the help of granular quantitative analysis.
